Tutoring Policies

Make-up Policy: Keeping in mind that consistency is very important in language learning, we would you like to remind you of our attendance /cancellation policy. Students are allowed to skip and reschedule up to 2 out of 10 weekly lessons with at least 24 hour advance notice. All sessions must be completed within 12 weeks of the start date. Reschedule requests within 24 hours of the session will incur full session charges. 

Cancellation Policy: Please notify us of any cancellation at least 24 hours before your lesson to avoid a full charge for the session. You can reach us at info@spongeschool.com or (425)-274-5188. Any cancellation within 24 hours of scheduled session time will be counted as a paid session/no show.

Note on refunds: Should your needs change, we are happy to work with you to arrange for another class that suits your needs. Please note that refunds will be charged a $50 processing fee. Prorated class fees will be based on regular per class rate and not the package rate.